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What Our Customers Say

Loved by customers who value quality, style, and exceptional service.

Customer Reviews

Overall rating: 4.7 / 5 from 112 reviews.

Customer photo review of Decorative Pedestal Large

The pedestal is a beautiful addition to my home, there were a few chips in the plaster but the overall effect diminishes this inevitable problem into oblivion. Thanks, love it.

Jim Rea J. 5/5 Verified

Decorative Pedestal Large

Customer photo review of Olio Ceramic Oil Bottle 12x6x22cm Ivory

I absolutely love it! After seeing it multiple times I just thought no I definitely have to have this. And I’m so glad I did because it’s gorgeous and fits in nicely to my kitchen space! THANK YOU!

Caitlyn L. 5/5 Verified

Olio Ceramic Oil Bottle 12x6x22cm Ivory

Customer photo review of Chinoiserie Pagoda Hanging Christmas Ornaments Box of 4

These are even more beautiful in person than in the photos, such incredible quality and so classy. These aren’t cheaply made. Over the moon happy with them.

Jonathan K. 5/5 Verified

Chinoiserie Pagoda Hanging Christmas Ornaments Box of 4

Store owner replied: We love that you love them!

Customer photo review of Chinoiserie Monkey Ginger Jar Christmas Ornaments Box of 4

These are incredibly well made and stunningly beautiful, I’m really impressed by the quality. I initially bought these as gifts but when they arrived and I saw how amazing they were I kept them for myself!

Jonathan K. 5/5 Verified

Chinoiserie Monkey Ginger Jar Christmas Ornaments Box of 4

Store owner replied: Thank you Jonathon, you really made our day! Wishing you a magical Christmas.

Customer photo review of Provender Basket S/2

I love

Beatriz J. 5/5 Verified

Provender Basket S/2

Store owner replied: They look Wonderful!

Customer photo review of Sana Abstract Sculpture White

Good quality abstract sculpture. Just what I wanted for TV unit

Sandra C. 5/5 Verified

Sana Abstract Sculpture White

Store owner replied: Wow looks absolutely stunning! Thankyou for the review x

Customer photo review of Paume Rattan Flower Urn Small Antique Brown

Absolutely love this vintage wicker pot it arrived quickly and customer service was fabulous! Thanks very much I can highly recommend this store with all its beautiful wares and will definitely be back to purchase more! Thanks for the wonderful experience Anne

Georgia H. 5/5 Verified

Paume Rattan Flower Urn Small Antique Brown

Store owner replied: Our pleasure Georgia! Looks fantastic!

Customer photo review of Urban Rituelle- Set/3 Spiced Tonka Cocoa Pod Scented Candle & Home Fragrance Gift Set

I love how beautifully boxed and luxe looking this gift set was, there was no need to further wrap it if you are gifting it to a friend. This Urban Rituelle Spiced Tonka & Cacao Pod home fragrance set are so divinely fragranced and create such a warm, relaxing and cosy ambiance. This is the perfect set to gift a friend or a wonderful self care gift set for yourself.

Ingrid N. 5/5 Verified

Urban Rituelle- Set/3 Spiced Tonka Cocoa Pod Scented Candle & Home Fragrance Gift Set

Store owner replied: Thank you Ingrid, we totally agree in every way!

LOVE THIS, I've been using a old bottle with the label pulled off and it never quite gave what needed to be given, this new bottle is so aesthetic and fits in with my kitchen decor perfectly

Maddyson B. 5/5 Verified

Olio Ceramic Oil Bottle 12x6x22cm Cocoa

Everything I received from House of Walton was beautiful and so well made. I'll be ordering more in the future.

Melanie C. 5/5 Verified

Melamine Salad Servers Italian Summer

Store owner replied: HI Melanie thank you for your beautiful review. So glad that you recieved your products and love them!

Great size for my space. Soft warm lovely colour against oatmeal carpet and warm shade story!

Lucy L. 5/5 Verified

Pebble Small Ottoman Toffee

I would have definitely returned it but your return info is very bad . It is terrible standard of mayerisl . Looks like it will fall apart and has many threads hanging off . Does not feel like wool blend. It is a disgrace !

Elaine C. 1/5 Verified

Elouise Wool Blend Throw 125x150cm Cocoa

I felt the quality of the throw wasn't good ... there were several pulls throughout the throw and on the sides. I was also disappointed to see I cannot return this, but could have cancelled within a short time of ordering it. I'm not sure how this works when you don't have a chance to see the item in order to determine if it is what you were after.

Sarah M. 2/5 Verified

Elouise Wool Blend Throw 125x150cm Cocoa

Free shipping over $250 and not less

Got Questions?
We Have Answers

Find quick answers to our most common questions.

From shipping and returns to product details and care. We’ve created this section to make your shopping experience effortless, transparent, and stress-free.

CONTACT US
What are your shipping costs & time?

Shipping costs depends on your location as well as the item. If you have an order valued over $250 shipping is FREE!

  • Orders are processed and dispatched within 7–10 business days from Sydney, Australia.
  • Actual delivery time will depend on your location and the time of year.
  • All domestic orders receive a tracking number once dispatched.
  • Shipping times may vary per location and season, and delivery by a specific date cannot be guaranteed (though you can email them to try to expedite it).
What is your exchange/refund policy?

According to the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

You may be entitled to a refund or exchange if an item has a major problem.

This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it is unsafe
  • is significantly different from the sample or description
  • doesn't do what we said it would, or what you asked for and can't be easily fixed
  • Most products listed on our website are fragile and handmade which adds to their uniqueness. All this information is listed on each product related to this.
  • Due to hygiene reasons, our change of mind policy does not apply to the following merchandise: Beauty, Health & Bath products
  • We do our best to keep all items in stock. However, if a product you order happens to be out of stock, we'll promptly contact you via email. We'll let you know when we expect it to be available and give you the option to wait, receive a full refund, or choose a different item.

There are strictly no returns or exchanges on seconds or sale products. Should your online order arrive damaged or be defective, House of Walton must be notified via email within 24 hours of taking delivery of the order. Email a full description with evidence and photos to hello@houseofwalton.com.au

If goods are damaged or faulty due to manufacturers' defects, House of Walton, wherever possible, will endeavour to repair or replace the goods to the customer's satisfaction (depending on product availability). Items must be returned in an unused, unopened and saleable condition. Item must be in original, undamaged packaging with all tags attached. 

Should House of Walton not be able to repair or replace the goods, a full refund of the purchase price will be offered. Customer is liable to cover the cost of shipping to return the products to your nearest Post Office, including a tracking number. Refunds will be credited back to the original credit card number.

We reserve the right to refuse if the problem has arisen due to the item being misused.

Please note that refunds may take up to 14 days to be processed from the date of approval.

Do you offer warranty on your products?

Unless clearly stated in the product description, all products are sold “as is” with no warranty offered.

We are not responsible for any direct or indirect damage caused from using products purchased on our website.

We do not offer any warranty and hold no liability for losses or damages if you purchase services or products from third-party websites after finding them through ours.

Any other questions?

Q: Do you offer refunds if I change my mind?

A: No. Under Australian Consumer Law, we are not required to provide a refund or replacement if you simply change your mind.

Q: When am I entitled to a refund or exchange?

A: You may be entitled to a refund or exchange if an item has a major problem, such as:

Q: Are there any items that cannot be returned for hygiene reasons?

A: Yes. Beauty, health, and bath products cannot be returned due to hygiene reasons.

Q: Can I return sale or seconds products?

A: No. There are strictly no returns or exchanges on seconds or sale products.

Q: What should I do if my order arrives damaged or defective?

A: You must email us at hello@houseofwalton.com.au within 24 hours of delivery. Include a full description, evidence, and photos of the issue.

Q: What happens if my item is faulty due to a manufacturer’s defect?

A: We will try to repair or replace the item (depending on availability). If that’s not possible, we will offer a full refund of the purchase price.

Q: What condition must returned items be in?

A: Items must be unused, unopened, in saleable condition, in original undamaged packaging, and have all tags attached.

Q: Who pays for return shipping?

A: The customer must cover the cost of return shipping to the nearest Post Office and provide a tracking number.

Q: How long do refunds take?

A: Refunds may take up to 14 days to process from the date of approval.

Q: Can my refund or return be refused?

A: Yes. We reserve the right to refuse if the issue was caused by misuse of the product.

Q: What if an item I order is out of stock?

A: We will contact you via email to let you know when it’s expected to be available and give you the option to wait, receive a full refund, or choose another item.