Returns Information

According to the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

You may be entitled to a refund or exchange if an item has a major problem.

This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it is unsafe
  • is significantly different from the sample or description
  • doesn't do what we said it would, or what you asked for and can't be easily fixed
  • Most products listed on our website are fragile and handmade which adds to their uniqueness. All this information is listed on each product related to this.
  • Due to hygiene reasons, our change of mind policy does not apply to the following merchandise: Beauty, Health & Bath products
  • We do our best to keep all items in stock. However, if a product you order happens to be out of stock, we'll promptly contact you via email. We'll let you know when we expect it to be available and give you the option to wait, receive a full refund, or choose a different item.

There are strictly no returns or exchanges on seconds or sale products. Should your online order arrive damaged or be defective, House of Walton must be notified via email within 24 hours of taking delivery of the order. Email a full description with evidence and photos to hello@houseofwalton.com.au

If goods are damaged or faulty due to manufacturers defects, House of Walton, wherever possible will endeavor to repair or replace the goods to the customers satisfaction (depending on product availability). Items must be returned in an unsed, unopened and in saleable condition. Item must be in original undamaged packaging with all tags attached. 

Should House of Walton not be able to repair or replace the goods, a full refund of the purchase price will be offered. Customer is liable to cover the cost of shipping to return the products to your nearest Post Office including a tracking number. Refunds will be credited back to the original credit card number.

We reserve the right to refuse if the problem has arisen due to the item being misused.

Please note refunds may take up to 14 days to be processed from the date of approval.